Lumiva - EV Charging Marketplace

Understanding our cancellation policy helps you make informed booking decisions.

✅

24+ Hours Before

100%

Full refund, no questions asked

⚠️

2-24 Hours Before

80%

20% cancellation fee applies

❌

Less Than 2 Hours

No refund available

No-Show Policy

If you don't show up for your booking and don't cancel in advance, you will be charged the full amount. Repeated no-shows may result in account suspension.

How to Cancel

Go to your Dashboard
Find the booking under "Upcoming Bookings"
Click "Cancel Booking"
Confirm the cancellation
Refund will be processed automatically (5-10 business days)

Refund Processing

Refunds are processed to your original payment method within 5-10 business days. You'll receive an email confirmation once the refund is issued.